Yes, the platform is responsive therefore the webcast is visible on all devices.
Do I need to clear my cache?
A browser cache is a temporary storage location on your computer for files that are downloaded by your browser in order to display websites correctly. If you think that the content you are seeing is not updated, try to clear the cache of your browser.In order to clear your cache, please follow the instructions below for the internet browser you are using: Apple Computer Safari: • Select “Empty Cache” from the Safari menu
Mozilla Firefox: • Go to the Tools menu and select “Clear Private Data”, make sure that the “Cache” box is ticked and select “Clear Private Data now”
Chrome: • Go to the Chrome menu and select “Clear Browsing data”.
• In the dialogue box that appears, select all the checkboxes for the information you want to remove and use the menu to select the amount of data you want to delete.
Windows Computer • Go to the Chrome menu and select “More Tools”, then “Clear Browsing data”
• In the dialogue box that appears, select all the checkboxes for the information you want to remove and use the top menu to select the amount of data you want to delete. If you wish to delete everything, select “Beginning of time”
• Click “Clear Browsing data”
Internet Explorer: • Go to the “Safety” menu and select “Tools”, then click on “Delete Browsing History”
• Check “Temporary Internet Files” and “History” are deleted
Mozilla Firefox: • Go to the Tools menu and select “Clear Recent History”, select to clear “Everything” under “Time Range To Clear”
Can I record the webcast?
The web platform does not allow any recording. It is strongly forbidden to record in any form (i.e. screen recording), as this webcast is a copyrighted program.
What internet speed do I need?
The live webcast stream uses technology that will adjust the quality of the video stream based on your current internet speed. However, we recommend a minimum internet speed of 2 MB/s or 3G/4G in case of portable devices. You can test your connection speed by clicking here (please note that you need to check the “download speed”). We would also recommend to check if other devices are using your internet connection at the same time. More devices will consume the bandwidth of the connection, therefore we suggest to disconnect devices that are not needed when accessing the live webcast.
Can I change the quality of the video manually?
Yes, to reduce the quality of the live stream, and therefore reduce the burden on your internet connection, you can choose your preferred resolution from the drop-down menu on the player.
The webcast will be simultaneously translated. How can I access these translations?
You can choose your preferred audio language by clicking on the drop-down menu “Language” on the player.
Is on demand content available for this webcast?
It may vary based on the event.
When webcast is available on demand, it is clearly indicated on the registration form as well as in the confirmation email, together with the exact timing of when the on demand content will be available.